Privacy Policy

Last updated: September 29, 2026

Who we are

MS RV Services ("we", "us", "our") provides mobile RV repair and maintenance in Charlotte, North Carolina and surrounding areas. This Privacy Policy explains how we handle personal information collected through this website (www.msrvservices.com) and when you contact us by phone, text or email.

Information we collect

We only collect information you choose to give us, such as when you fill out the contact form, call or text us:

• Name, phone number and email address
• The city, ZIP code or address where your RV is located
• Details about your RV (type, year, make, model) and the problem you describe
• Your preferred contact method

Like most websites, our hosting provider may automatically log basic technical data such as IP address, browser type and pages visited. This is used to keep the site secure and working.

How we use your information

• To respond to your request and schedule a service visit
• To provide estimates, perform services and send invoices
• To contact you about your appointment by call, text or email
• To keep records required for accounting and legal purposes

We do not sell, rent or trade your personal information.

Text messages

If you text us or ask us to text you, we will use your number only to communicate about your service request and appointment. We do not send marketing texts without your consent. Reply STOP at any time to stop receiving texts from us. Message and data rates may apply.

Service providers

We share information only with companies that help us run our business, and only as needed:

• Our contact form is processed by Web3Forms, which delivers form submissions to our email.
• Our website host, email provider and phone carrier, which handle data as part of delivering their services.
• Google Fonts and Google Maps, which load on our pages and may receive your IP address.

We may also disclose information if required by law or to protect our rights and safety.

Cookies

Our website does not use advertising or tracking cookies. Embedded third-party content, such as Google Maps, may set its own cookies under that provider's policy.

Data retention and security

We keep your information only as long as needed to provide service and meet our legal and accounting obligations. We take reasonable steps to protect it, but no method of transmission over the internet is completely secure.

Your choices

You can ask us to access, correct or delete the personal information we hold about you by calling or texting 980-428-0578, by emailing info@msrvservices.com, or through our contact form. We will respond within a reasonable time.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

MS RV Services
Charlotte, North Carolina
Phone: 980-428-0578
Email: info@msrvservices.com